How AI Voice Agents Are Replacing Call Centers
Over the past two decades, I have watched customer support transform from bustling call floors filled with ringing phones to streamlined, digital-first solutions. This shift hasn’t happened overnight it’s the result of changing customer expectations, growing operational pressures, and rapid
Top 7 tech trends shaping custom software in 2026
Technology is evolving at an unprecedented pace, and businesses that aim to stay competitive cannot afford to simply react they need to anticipate and adapt. Custom software has transformed far beyond being just a functional tool; it has become a
What Founders Should Know Before Integrating AI into Products
AI is undeniably ubiquitous today, making its way into almost every new product, pitch deck, and startup. From personalized shopping recommendations to automated customer support, AI promises to revolutionize industries across the board. As a result, many founders feel compelled
Why Smart Businesses Embrace Digital Intelligence in 2025
For years, companies focused on the need to go digital. Building websites, mobile apps, and Customer Relationship Management (CRM) systems became essential to staying competitive. This digital shift helped many businesses establish an online presence and improve their operations. However,